Shipping Policy
Orders placed on pnhhabiliment.com are processed and dispatched according to standard procedures. Shipping timelines are determined by the selected carrier and the destination address. Billion Mighty (HK) Limited does not guarantee specific delivery dates. The company provides tracking information once the order has shipped. Shipping costs are calculated at checkout based on the destination and the selected shipping method. The company reserves the right to adjust shipping methods without prior notice. Any customs fees, taxes, or import duties are the responsibility of the buyer. The company does not reimburse these charges. The company ships to addresses within the countries listed at checkout. The company does not ship to freight forwarders. The company reserves the right to cancel orders that appear fraudulent. The company processes orders on business days. Orders placed on weekends or holidays are processed on the next business day. The company does not offer expedited shipping. The company does not guarantee delivery by any specific date. The buyer must provide accurate shipping information. The company is not responsible for delays caused by carriers or customs authorities.
Return Policy
Billion Mighty (HK) Limited offers a strict 14-day no-reason refund policy. The return window begins on the date of delivery. To be eligible for a return, items must be unused and in original packaging. All original tags must be attached. The buyer completely bears the return shipping costs. The company does not provide prepaid return labels. Refunds will be processed within at least 14 days of receiving the returned item. For PayPal refunds, the processing time is at least 14 days; however, local laws in some regions require up to 30 days for PayPal refunds. The company will notify the buyer via email once the return has been received and inspected. The company does not accept returns for items that have been worn, washed, altered, or used. The company does not accept returns for items that are not in original packaging. The company does not accept returns for items with missing tags. The company does not accept returns for items that have been damaged by the buyer. The company reserves the right to refuse any return that does not meet these conditions. The buyer must contact [email protected] to obtain a return authorization before shipping any item. Returns sent without authorization will be rejected. The company does not offer exchanges. The company only issues refunds to the original payment method.
Return Process
Follow these steps to return an item:
1. Contact [email protected] within 14 days of receipt to request a return authorization. Provide the order number and the reason for return.
2. Pack the items securely in the original packaging. Include all accessories and tags.
3. Ship the package to the following address: The recipient must be Billion Mighty (HK) Limited, the contact phone is +852 6477 1728, and the specific return address is ROOM 1003, 10/F, TOWER 1, LIPPO CENTRE 89 QUEENSWAY ADMIRALTY HONG KONG ISLAND.
4. Send the tracking number to [email protected]. The company is not responsible for returns lost in transit.
5. Upon receipt and inspection, Billion Mighty (HK) Limited will process the refund. If the return does not meet the eligibility criteria, the company will contact the buyer to arrange reshipment at the buyer's expense.
The buyer must ensure that the return package is properly sealed. The buyer must include a copy of the return authorization email inside the package. The buyer must not write on the original packaging. The company recommends using a trackable shipping service. The company does not accept cash on delivery for returns.
Refund Timing
Refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Billion Mighty (HK) Limited receives the returned item. For PayPal, refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. The company does not offer store credit or exchanges. The buyer must wait for the refund to appear on the original payment method. Bank processing times may vary. The company does not issue refunds for shipping costs. The company does not issue refunds for customs fees. The company does not issue refunds for any additional charges incurred by the buyer. The company will send a confirmation email once the refund has been processed. The company is not responsible for delays caused by the payment provider.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims submitted after this period will not be accepted. To file a claim, contact [email protected] with photographic evidence and the order number. The company will review the claim and provide instructions for return or replacement. The buyer must not return damaged items without prior authorization. The company reserves the right to request additional evidence. The company will cover the cost of return shipping for damaged or defective items. The company will not accept damaged item claims for items that have been used or altered. The company will not accept damaged item claims for items damaged during return shipping.
Non-Returnable Conditions
Items must be unused and in original packaging. Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to Billion Mighty (HK) Limited error may not be eligible for return. The company does not accept returns for items that have been worn, washed, altered, or used. All tags must be attached. The company reserves the right to refuse any return that does not meet these conditions. The buyer is responsible for ensuring the return meets all criteria before shipping. The company does not accept returns for items that have been damaged by the buyer. The company does not accept returns for items that are missing original packaging. The company does not accept returns for items that do not include all original components.
Return Shipping Costs
The buyer completely bears the return shipping costs. Billion Mighty (HK) Limited does not reimburse return shipping fees. The company recommends using a trackable shipping service. Billion Mighty (HK) Limited is not responsible for lost or damaged return packages. The buyer must pay for return shipping directly to the carrier. The company does not deduct return shipping costs from the refund. The buyer must cover all shipping charges for returns. The company does not provide prepaid shipping labels. The company does not arrange return shipping. The buyer must select a carrier and pay for the return shipping. The company does not accept returns sent with insufficient postage.
Contact Information
For any questions regarding shipping or returns, contact Billion Mighty (HK) Limited at [email protected] or +852 6477 1728. The business address is ROOM 1003, 10/F, TOWER 1, LIPPO CENTRE 89 QUEENSWAY ADMIRALTY HONG KONG ISLAND. The company's website is pnhhabiliment.com. The company responds to all inquiries submitted to [email protected]. The company does not provide customer support via social media. The company does not accept return requests via phone. All return requests must be submitted via email.